FAQ

Yes, ZiiPa takes the security of your data very seriously. You can consult our privacy policy to know in detail how we protect your information. ZiiPa undertakes to delete your personal data at your request. Simply contact us by email at info@ziipa.fr if you wish to have your data deleted.

To view or change your personal information, please visit the "My Account" tab on our website. There you can update your shipping addresses, view your order history, and make any other necessary changes.

To create your customer account, go to the “My Account” tab on our site.

All information is available on the dedicated product sheet. If you still have questions, do not hesitate to contact our customer service by email or phone. We will be happy to help you!

We accept payments by Visa, MasterCard, American Express, CB, Apple Pay and Shop Pay.

This depends on your bank and the payment method chosen. In general, payment is made at the time of ordering, and the debit may occur immediately or in the following days depending on the processing times of your bank.

Once your order is validated, it is immediately sent to the logistics department for preparation and rapid shipping. Thus, we no longer have the possibility to modify or cancel your order. However, you can contact our customer service by email at info@ziipa.fr or by phone at 01.69.29.00.90 for any additional request or more information.

ZiiPa does not have a physical store, but you can find our products at one of our partner resellers. Visit the "Our resellers" section to find the point of sale closest to you.

You will receive an email at each stage of your order, with a tracking number to follow the delivery in real time.

Delivery times and prices vary depending on the amount of your order and the delivery method chosen. We invite you to read all the information on our page dedicated to this subject.

We offer two options: home delivery and delivery to a relay point, depending on your preference at the time of ordering.

First, check your emails, including your junk mail. If you still can't find anything, contact our customer service by email at info@ziipa.fr or by phone at 01.69.29.00.90. We will send you your tracking link as soon as possible.

If your item is damaged and you no longer have its original packaging, contact our customer service by email at info@ziipa.fr or by phone at 01.69.29.00.90. We will guide you on the steps to follow to make the return in the best conditions.

You have 14 days after receiving your order to request a repair or replacement. Go to the "Delivery and returns" section to download the return/refund form and follow the steps indicated. Remember to contact our customer service by email at info@ziipa.fr to open a support file.

If you change your mind, you have 14 days after receiving your package to make your return request. Follow the instructions available in the "Delivery and returns" section, download the return/refund voucher and contact our customer service at info@ziipa.fr to open your request.

All return conditions are detailed in our "Delivery and returns" section. Be sure to follow the steps indicated for rapid processing of your request.

Our after-sales service can be reached by email at info@ziipa.fr or by telephone at 01.69.29.00.90.

Once your return has been validated and received by our teams, the refund will be made within 7 to 14 working days, depending on your payment method. You will receive a confirmation by email as soon as the refund has been processed.