Please read these conditions carefully before placing an order on By placing an order on our site, you indicate your agreement to be subjected to the present conditions. These conditions have for object to define the contractual relations, rights and obligations, which unite the company: CECOA DIFFUSION registered with the RCS under the number 799 439 849 with Evry and whose registered office is 87 way of Chatenay, 91370 Verrières-le-Buisson, France and on the other hand, "THE CUSTOMER", any person visiting and/or buying an article proposed with the sale on the commercial site

The transfer of property by THE CUSTOMER to a third, of a good bought originally near CECOA DIFFUSION, is not governed by the present general conditions of sale.



The present general conditions express the entirety of the obligations of the parties. In this sense, THE CUSTOMER is deemed to accept them without reservation. These general conditions of sale apply to the exclusion of all other conditions and will prevail on all other general or particular conditions not expressly approved by CECOA DIFFUSION. They will prevail, if necessary, on any other version or any other contradictory document. CECOA DIFFUSION reserves the right to modify its conditions of sale constantly, and without notice. In this case, the applicable conditions will be those in force at the date of the order by THE CUSTOMER.



The present general conditions of sale have for object to define the rights and obligations of the parts within the framework of the on-line sale of goods proposed by CECOA DIFFUSION and THE CUSTOMER from the Internet site The clientele is not geographically limited. CECOA DIFFUSION makes a commitment to deliver any CUSTOMER residing in Metropolitan France, according to the methods described in the present conditions, as well as in the European Union with the tariff conditions registered during the choice of the type of delivery.



The general conditions of sale are written in French.



The present conditions can be consulted at any time by THE CUSTOMER, on the site, by clicking on the heading "GTC". Consequently, THE CUSTOMER acknowledges having read, at the time of placing the order and at the conclusion of the contract, in a legible and comprehensible manner, these general terms and conditions of sale, as well as the information listed in Article L. 221-5 of the French Commercial Code, and expressly declares that he/she accepts them without reservation. The latter are opposable to him under Article 1119 of the Civil Code and will prevail over any other conditions contained in any other document.



THE CUSTOMER declares that he/she has full legal capacity to enter into the present terms and conditions.

THE CUSTOMER also declares to be at least eighteen years old and to have the legal capacity, or to be the holder of a legal authorization, allowing him/her to access and purchase online.



6.1. General

The products governed by the present are those which appear on the Internet site of and which are indicated as sold and dispatched by this last.

The products offered are in conformity with the French legislation in force and the standards applicable in France.

6.2. Description of the products

The photographs, texts, graphics, information and characteristics contained on the site have for goal to illustrate the products in the most precise possible way in accordance with the legal requirements. The information mentioned on each card-product is those communicated to CECOA DIFFUSION by the suppliers or manufacturers of the aforementioned products. CECOA DIFFUSION brings the greatest care to the setting on line of information including a complete description of the articles.

However, if there were errors or omissions in this presentation, the responsibility for CECOA DIFFUSION could not be committed, the latter committing itself to rectify them as soon as possible after having had knowledge of it. CECOA DIFFUSION makes a commitment so that the photographs of presentation of the products are the most in conformity with reality possible. However, if there were minor differences between the photograph of the product and the delivered product, in particular because of the quality of the photograph or the configuration of the parameters of display of the computer used by the CUSTOMER, the responsibility for CECOA DIFFUSION could not be committed since the product is in conformity with the contract. In any event, the CUSTOMER profits from a right of retractation in accordance with article 14 of the present ones is fourteen days.

6.3. Availability

The offers of products are valid as long as they are visible on the site within the limit of stocks available.

CECOA DIFFUSION will do its best to treat all the orders. However, in the eventuality of an unavailability of the product after placing of the order, THE CUSTOMER will be informed by e-mail and/or telephone. The sum paid by THE CUSTOMER for the product (s) missing (s) will be credited under thirty days maximum on its bank account.

CECOA DIFFUSION reserves the right to modify the assortment of the products according to the constraints imposed by its suppliers.

Information on the availability of the products being transmitted by the suppliers, the unavailability of the products could not engage the responsibility for CECOA DIFFUSION, nor to open right to damages for the customer.

Moreover, CECOA DIFFUSION could not be held for person in charge of the non-fulfilment of the contract concluded in the event of absolute necessity or fortuitous occurence. The force majeure is defined as all facts or irresistible circumstances, external to the parts, unforeseeable, inevitable, independent of the will of the parts and which could not be prevented by these last in spite of all the possible reasonable efforts.

Are considered as cases of force majeure or fortuitous events, in addition to those recognized by the jurisprudence, a disruption or a total or partial strike, in particular of the postal services, and means of transport and/or communications, floods, fires, earthquakes, storms.

6.4. Legal guarantees of the hidden defects and conformity

In accordance with articles 1641 and following of the civil code, CECOA DIFFUSION guarantees THE CUSTOMER, with the title of the latent defects being able to affect the delivered products, within the framework of a replacement of the defective products, or the parts making them unfit for their use. CECOA DIFFUSION could not nevertheless be regarded by THE CUSTOMER as person in charge of the possible harmful consequences which these latent defects could have involved. In addition, and in application of the provisions of the articles L. 217-1 and following of the code of the consumption, CECOA DIFFUSION is guarantor of the conformity of products to the contract.

In a preoccupation with a constant improvement of its services, CECOA DIFFUSION invites THE CUSTOMER to announce him possible errors which it would have noted by the means of the heading contact.

The products are envisaged for the conditions of use or the use envisaged by the manufacturers of the aforementioned products.

CECOA DIFFUSION declines any responsibility in the event of use not in conformity or not recommended of the products.



The price is expressed in euros (€).

The price indicated on the cards produced does not include the expenses of delivery, invoiced in supplement and indicated before the validation of the order. CECOA DIFFUSION reserves the right to modify its prices constantly. In the case of a modification, the price invoiced to the CUSTOMER is that registered in the purchase order and accepted by the CUSTOMER at the time of its validation. The price indicated in the order confirmation is the final price, expressed all taxes included (TTC) for France. It includes: the price of the products, the handling and packaging costs of the products, the transport costs. For deliveries within the European Union, the applicable VAT is the one in force at the day of the order, being specified that any change of rate will be automatically reflected on the price of the products presented on the online store. For deliveries outside the European Union, THE CUSTOMER will have to pay the customs duties, VAT or other taxes due at the time of the importation of the products in the country of the place of delivery. The formalities related to this are also the exclusive responsibility of the CUSTOMER unless otherwise indicated. THE CUSTOMER is solely responsible for verifying the possibility of importing the products ordered with regard to the laws of the country of delivery.



The "basket" makes it possible to the CUSTOMER to select virtually the products which please him on the catalog on line of Internet site . THE CUSTOMER can consult his basket, the corresponding price, to supplement it or to modify it constantly of his visit on the Internet site of CECOA DIFFUSION. The contents of the basket will be definitively allotted to the CUSTOMER after this one validated it, expressly accepted the present conditions by means of a box to be notched, informed its address of delivery and validated its method of payment by means of the form on line, subject to the availability of the products.

The systems of automatic recording are regarded as being worth proof of the nature, the contents and the date of the order. CECOA DIFFUSION confirms the acceptance of the order to the CUSTOMER, with the address e-mail which this one will have communicated.

It is about an order with obligation of payment so that:

- The placing of the order implies a payment of the CUSTOMER;
- The sale will be concluded and regarded as final only as from the confirmation of the order and the cashing of the payment by CECOA DIFFUSION;
- The entirety of the payment must be carried out so that CECOA DIFFUSION dispatches the order. The times of availability as of forwarding are thus to be calculated starting from the date of reception of the means of payment.

CECOA DIFFUSION reserves the right not to confirm an order for some reasons that it is, holding in particular either with a problem of supply of products, or with a problem concerning the received order (erroneous or incomplete address, or any other anomaly on the account of the CUSTOMER). CECOA DIFFUSION also reserves the right to refuse or to cancel any order of a CUSTOMER who would not have regulated completely or partially a preceding order or with which a litigation of payment would be in progress. The computerized registers, preserved in the data-processing systems of CECOA DIFFUSION, under reasonable conditions of safety, will be regarded as the evidence of the communications, the orders and the payments occurred between the parts. The filing of the purchase orders and the invoices is carried out on a reliable and durable support being able to be produced as proof.



In accordance with the law of March 13, 2000 on the electronic signature, any order form signed by the customer by "double click" constitutes an irrevocable acceptance which can be called into question only in the cases restrictively envisaged in the present general conditions of sale like "right of retractation" and "out of stock".



THE CUSTOMER may pay by credit card (Carte Bleue, Visa, or Mastercard) via the secure site (online payment system) and by PAYPAL.

THE CUSTOMER guarantees that it is fully entitled to use the bank card of which it makes use, that it is a personal card, that it is not a fraudulently used card and that this bank card gives access to sufficient funds to cover all the costs resulting from the sale of products on the online store of CECOA DIFFUSION

The order validated by THE CUSTOMER will be considered effective only when the concerned banking payment centers will have given their agreement. In the event of refusal of the aforementioned centers, the order will be automatically cancelled.

The discount codes are applicable only on the value of the products, which must reach at least the value of the voucher and cannot concern the shipping costs. This offer is not cumulative. Discount codes are not retroactive and cannot be applied once the order has been placed. The discount codes that allow you to benefit from the products offered are valid within the limits of available stock. Discount codes are valid until their expiration date.



The number of bank card is directed towards the servers of the bank, the payment being carried out directly near a bank without passing by the waiter of the Internet site of CECOA DIFFUSION. This formality makes it possible to guarantee to the CUSTOMER that his banking coordinates are:

- Known of the only banking partner of CECOA DIFFUSION
- Inaccessible to the thirds.



The products remain the exclusive property of CECOA DIFFUSION until their complete payment.

The transfer of the risks intervenes with the delivery, at the time when THE CUSTOMER, or a third designated by him, takes physically possession of the products to the address of delivery which it indicated, or near the conveyor.



The products are delivered to the delivery address or to the relay point that you indicated during the ordering process. For deliveries in France, deliveries are made by Colissimo, Colissimo point withdrawal.

13.1. Standard delivery

Colissimo at home

The delivery time is 3 to 4 working days in France, once the parcel is shipped.

Shipping costs are 8,90 euros, they are free from 79€. Home delivery is done with signature.

Colissimo point retrait

The delivery time is 3 to 4 working days in France, once the parcel is shipped.

The collection points are the post offices, in Pickup relays or in consigne pickup station. The choice of the relay is made when ordering.

Shipping costs are 7,90 euros, they are free from 79€.

13.2. Delivery in the European Union

The delivery time is 3 to 8 working days, the shipping cost is 14.90€.

*All delivery times are in working days.

*Guaranteed delivery time for all orders placed before 11:30 am on the site. Any order placed in the afternoon will be shipped the next business day.

13.3. Lead Time

Except in the event of force majeure or of the periods of closing of the store on line which will be clearly announced on the home page on Internet, the times of forwarding are, within the limit of stocks available, those indicated below.

CECOA DIFFUSION treats the sending of the order of the CUSTOMER within one working day as from its date of recording.

The delivery period is indicated to the CUSTOMER before the validation of the order according to the selected mode of delivery and before the payment.

THE CUSTOMER can follow the state of the delivery of his order via the references which will have been communicated to him by CECOA DIFFUSION at the time of the confirmation of his order according to the selected conveyor.

13.4. Late

In case of unusual delay of expedition, an e-mail of information will be sent to the CUSTOMER.

THE CUSTOMER has the faculty to cancel his order and to cancel the contract in application of the provisions of the articles L. 216-2 and following of the code of the consumption if the delivery of this one did not intervene at the date or at the expiration of the delay which was indicated to him at the time of the validation of his order or, failing that, at the latest 30 days after the conclusion of the contract, except if this delay of delivery is due to a case of absolute necessity or fortuitous case.

For that purpose, the CUSTOMER will have to address a registered letter with acknowledgement of delivery to CECOA DIFFUSION if, in spite of the reasonable additional time announced by CECOA DIFFUSION, the delivery was not carried out within the new announced time.

The contract is regarded as solved with the reception by the professional of the letter or the writing informing it of this resolution, unless the professional did not carry out meanwhile.

The CUSTOMER may immediately cancel the contract if the transport professional does not perform his obligation to deliver the goods or provide the service on the date or at the end of the period provided for in the first paragraph of Article L. 216-1 and if this date or this period constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request of the consumer before the conclusion of the contract.

When the contract is cancelled under the conditions envisaged in article L. 216-2, CECOA DIFFUSION refunds THE CUSTOMER of the totality of the paid sums, at the latest in the 30 (thirty) following the date on which the contract was denounced.

CECOA DIFFUSION declines any responsibility in the event of too important delivery time ascribable to the postal services or the carriers.

The information informed by the CUSTOMER on the purchase order engages this one, it must thus be vigilant on their exactitude.

Thus, in the event of error in the wording of the co-ordinates of delivery, CECOA DIFFUSION could not be held for person in charge for the impossibility of delivering the product within the time envisaged.

If the product could not be delivered because of this error, all the expenses engaged for the possible forwarding will be the responsibility of the CUSTOMER.

13.5. Receipt of the goods

The goods always travel at the CUSTOMER's risk. THE CUSTOMER must verify the good condition of the goods upon arrival of the package. This verification is considered to have been carried out when THE CUSTOMER, or a person authorized by him, has signed the carrier's proof of delivery or accepted the delivery without reservation.

In the event of a problem (missing or damaged product, pierced, open or damaged package, especially with the presence of the yellow tape "La Poste"), THE CUSTOMER must refuse the package and note a reservation on the delivery slip (package refused because open, damaged or other).

Within a maximum of 48 (forty-eight) hours from delivery, THE CUSTOMER must file a claim with the carrier or the postal services.

Any abnormality concerning the delivery will have to be imperatively notified to CECOA DIFFUSION the same day of the reception or at the latest the first working day following the reception.

Any complaint formulated after this time will be rejected and CECOA DIFFUSION will be released from any responsibility.

CECOA DIFFUSION reserves the possibility of asking the CUSTOMER to return the defective product to him.

If the aforementioned conditions are filled, CECOA DIFFUSION will then proceed either to the exchange or the refunding of the defective products, or with the reforwarding of the missing products, subject to the merits of the request of the CUSTOMER and availability.

If the parcel is not recovered by THE CUSTOMER it is automatically forwarded to CECOA DIFFUSION.



In accordance with the article L. 221-18 and the following articles of the code of the consumption, THE CUSTOMER has a 14 (fourteen) days deadline, as from the date of reception of the goods, to retract without indication of reason. In the event of exercise of the right of retractation, by the return of the product, CECOA DIFFUSION is held with the refunding equal to the purchase price of the bought and turned over products, without additional expenses, with the exception of the expenses of forwarding and return which remain the responsibility of the CUSTOMER. The refund is due within a maximum of 14 (fourteen) days after receipt of the goods. The product(s) must be returned in perfect condition, in their original packaging, intact and complete, with the initial delivery note, thus allowing them to be sold in new condition. Damaged, soiled or incomplete products are not accepted. The products are returned by THE CUSTOMER, accompanied by the purchase invoice or the delivery order, to the following address


CECOA DIFFUSION could not be held responsible for any loss or damage occurring during transport, it is thus recommended to the CUSTOMER to use a service of followed sending and to preserve any proof of return. In the event of loss or damage during transport, THE CUSTOMER will have to address directly to his conveyor. CECOA DIFFUSION will not be able to treat the products not received in warehouse. If the right of retractation is exercised after the departure of the goods of the warehouse, the expenses of return remain with the load of the CUSTOMER. The risks related to the return of the products are the responsibility of the CUSTOMER. Cash on delivery shipments are not accepted. Only the price of the returned products is refunded. The initial shipping costs remain the responsibility of the CUSTOMER.



CECOA DIFFUSION is held of the defects of conformity of the good to the contract under the conditions envisaged in articles L.217-4 and following of the code of the consumption and the hidden defects of the sold thing under the conditions envisaged in articles 1641 and following of the civil code.

When you act within the framework of the legal guarantee of conformity:

  • You have a period of two years from the delivery of your purchase to act.
  • You can choose between repair or replacement of the good, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code;
  • You are exempted from proving the existence of the lack of conformity of the good.

In addition, you can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

In order to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product.

The guarantees do not cover :

  • The replacement of consumables (batteries, bulbs, fuses);
  • Defects and their consequences due to the intervention of a non-approved repairer;
  • Defects and their consequences related to the use not in accordance with the use for which the product is intended (professional use, collective...),
  • Defects and their consequences linked to any external cause

Before any return of products, an agreement of return with the indication of the methods to be respected will be given to you. For any contact please go to your customer account.

The guarantee does not cover defects and damage caused by misuse of the product.


CECOA DIFFUSION is titular of the rights of intellectual property on the site and the right to diffuse the elements appearing on the catalog of the on-line store and in particular the photographs for which it obtained the necessary authorizations of the people concerned.

For this reason and in accordance with the provisions of the code of the intellectual property, the partial or total reproduction, on some support that it is, of the elements composing the site and the catalog of products, their use as well as their provision of thirds are formally prohibited except an authorization express and explicit obtained on behalf of CECOA DIFFUSION.



The personal data provided by the CUSTOMER are necessary to the treatment of its order and the establishment of the invoices.

The collected information could also be used to propose to the CUSTOMER similar products and to address mailings relating to the promotional or advertising operations of CECOA DIFFUSION, within the framework of commercial operations or marketing.

At the time of the communication of its co-ordinates, THE CUSTOMER can choose not to register with the newsletter by not not notching the box relating to it.

THE CUSTOMER can also unsubscribe constantly while clicking on the link present at the end of the emails of CECOA DIFFUSION or while contacting CECOA DIFFUSION.

The collected data are confidential and CECOA DIFFUSION is committed not communicating, free or with counterpart, the co-ordinates of the CUSTOMER with a third other than its partners charged with the execution, the treatment, the management and the payment of the orders.

All the information relating to the respect of the General Data Protection Regulation (Regulation EU 2016/679) by CECOA DIFFUSION are available on the website on the page "Personal data and policy of confidentiality".

The processing of information communicated through the website has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL).

In accordance with the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, modified by the law n°2004-801 of August 6, 2004, THE CUSTOMER has a right of access, rectification and, subject to the legal provisions applicable to the matter, deletion of the information concerning him.



If one or more stipulations of the present general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.



This contract is subjected to the French right, with the exception of the provisions of the convention of Vienna.

CECOA DIFFUSION cannot be held for person in charge of the damage of any nature, as well material as immaterial or body, which could result from a bad operation or the misuse of the marketed products.

It is the same for the possible modifications of the products resulting from the manufacturers.

The responsibility for CECOA DIFFUSION will be, in any event, limited to the only amount of the order and could not be called into question for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products. CECOA DIFFUSION is held only with an obligation of means, in the process of sale on line.

The responsibility for CECOA DIFFUSION could not be committed for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service or other involuntary problems.



The parts agree that the contract is subjected to the French law and that only the French courts are qualified to manage these litigations, the language of the General Conditions of Sales being French. The possible disputes between CECOA DIFFUSION are of the competence of the commercial court of Evry, notwithstanding plurality of the defendants and/or call in guarantee, even for the procedures of urgency or the conservative procedures in summary procedure or by request.

It is also agreed that in the event of potential litigation, the parts will implement all to find an amicable solution.

20.1. Service of mediation to the Consumption:

Amicable settlement of disputes between the professional and the consumer in accordance with Articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code. In case of unresolved disputes between the professional and the consumer, the consumer has the possibility of seizing the mediator of consumption. Before seizing the mediator of the consumption, the consumer must already have tried to solve his dispute directly with the professional by a written complaint or to have made a complaint according to the terms of the contract concluded with the professional. Consumer mediation is an out-of-court settlement of consumer disputes. If the conditions are met, a mediation of consumption will take place according to a precise process and according to the texts in force.

To seize the mediator of consumption: MEDIATION - VIVONS MIEUX ENSEMBLE
Address of the
Address of the mediator: 465 avenue de la Libération 54 000 NANCY
Address of the European platform of resolution on line of the disputes: